Policies, Compliance and Accreditations

Privacy Policy

At First Databank Europe Limited (FDB™), we understand how important your privacy is to you and we take all reasonable steps to ensure compliance with Data Protection Legislation. The following privacy policy will provide you with information on how we use and protect the data collected about you from our website.

Data Collection

The use of cookies
FDB uses cookies on its website. A cookie is a small file of letters and numbers that we put on your computer. These cookies distinguish you from other users of our website. Using cookies enables us to provide you with a personalised browsing experience and also allows us to improve our website. Cookies are stored by your browser on your computer’s hard drive and they can be used for a variety of purposes, such as identifying your computer’s previous visits to this website.

Why do we use cookies?
Like many other websites, this website uses cookies to enable us to identify your computer when you visit this website. For example, cookies make it possible for us to identify and automatically log in registered users of certain services on this website without the need for us to ask users for their registration details and password each time they visit. We also use cookies to develop a clearer picture of which parts of this website are the most popular to users and what your preferences are in respect of this website.

What cookies do we use and why?
FBD uses two suppliers who set cookies on this website on its behalf in order to deliver the services that they are providing. These are third party cookies set for UK users of the website. We have provided a description of the cookies and what they are used for below:

Omniture: this cookie provides anonymised statistical information to FDB about visits to this website which enables us to track volume of usage on the website and helps us to improve the services we provide to users.

The second cookie recognises a user after they have completed a download form.  Allowing users to view as many protected documents as they wish without the completion of additional forms.

Disabling the cookies on this website
You are not obliged to accept cookies and you may amend your browser settings to prevent it from accepting cookies. You may wish to visit www.aboutcookies.org which contains comprehensive information on how to disable cookies on a wide variety of browsers.

Please be aware that if you disable cookies, certain services on this website may not be available to you, there may be a negative impact on the functionality of the website.

Blogs and other User-Generated Postings
If you elect to post material or comments to any blogs, forums, or other community boards that may be offered on our sites, or if you elect to upload any photographs, audio or video files, you will be solely responsible for all content, messages, text, files, images, graphics, photos, audio clips, sounds, video or other materials (the "Postings"). You agree and warrant that any Postings you post to the sites will be true and accurate, will not defame any person or invade any person’s privacy, and will not infringe the proprietary rights of any person. You agree not to furnish any Postings to which you do not own the rights. By furnishing Postings, you give FDB the right to use such Postings in any manner and in any media now known or hereafter invented. You also acknowledge that visitors to the sites may post comments about your Postings which may be derogatory, and that FDB has no obligation to monitor or delete any such postings.

Please be aware that FDB reserves the right, but not the obligation, to monitor Postings made to the sites, and FDB will not be responsible for the content of any Postings. In addition, FDB shall be entitled to select, in its discretion, which Postings will be published on the Website. FDB has no obligation to verify the accuracy of any personally indentifying information that is posted to our sites. However, FDB does reserve the right to delete or edit any material in any Posting that is obscene, harassing, offensive or otherwise objectionable, and to terminate access to the site for any user who repeatedly violates these rules of conduct. If FDB elects to edit any Postings, it nonetheless assumes no responsibility for the content of the Postings. Under no circumstances will FDB be liable for any inaccuracy or defect in any Postings. We also expect our users to adhere to certain rules of the road. Therefore, you agree not to post, email, or otherwise make available Postings that:

• are unlawful, harmful, threatening, abusive, harassing, defamatory, pornographic, libelous, or invasive of another's privacy, or harmful to minors in any way;

• harass, degrade, intimidate or are hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
• include personal or identifying information about another person without that person's explicit consent;

• are false, deceptive, misleading, deceitful, misinformative, constitute "bait and switch" or impersonation of any person or entity;

• contain your own or a third party’s advertising, or promotional content;

• infringe any proprietary rights, including copyright, of any party, or Postings that you do not have a right to make available;

• restrict or inhibit any other user from using and enjoying the FDB site or the FDB services offered on it;

• include your personal information, such as telephone number, street address, last name, URL or email address;

• are “cut and paste” private messages from other users;

• are re-broadcast any posting that violates these terms.

You agree to use and rely on the Postings at your own risk. FDB cannot make any representation or warranty about the material contained in the Postings. FDB likewise assumes no responsibility for any contact you may have with other users of our sites, either online or offline.

Personal Information

Information necessary to provide the service such as name, title, company, address, emails, and phone numbers, is collected only when individuals knowingly and voluntarily provide it to us. This information is stored in a secured database, and is used to process inquiry or customer services requests by appropriate FDB personnel. FDB may disclose such information to companies appointed by FDB for the purpose of processing credit card transactions and other purposes connected with delivery of FDB’s products and services or similar products and services, but not to other third parties.

Data Security

We have in place physical, electronic, and managerial procedures to protect the information that is collected online and stored in our databases. However, no security system is impenetrable and we therefore cannot guarantee the total security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. FDB reserves the right to amend this policy at any time.

Transferring your information outside Europe

As part of the services offered to you through the website, the information you provide to us may be transferred to countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We also share information between our group companies, which are located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at info@fdbhealth.com or write to us at First Databank Europe Limited, Swallowtail House, Grenadier Road, Exeter, EX1 3LH, United Kingdom.